General & Emergency Services
Is Renewpro Restoration available for emergency calls 24/7?
Yes, we are available 24 hours a day, 7 days a week, including holidays. Disaster does not wait for business hours, and immediate action is often required to prevent secondary damage. Our emergency response team is on standby to dispatch a crew to your property immediately after you call.
How long will it take for the cleanup team to arrive?
We aim for a response time of 60 minutes or less for local emergencies. Rapid response is critical, especially in water damage scenarios where mold can begin to grow within 24 to 48 hours. When you call, our dispatcher will provide you with a specific ETA based on your location and current conditions.
Do you work directly with my insurance company?
Yes, we work with all major insurance carriers and can help you navigate the claims process. We use industry-standard pricing software that insurance adjusters prefer, ensuring that the quote we provide matches what your insurance expects to pay. We document all damage extensively to help ensure your claim is processed smoothly.
Fire & Smoke Damage Restoration
Can you remove the smoke smell, or will it linger forever?
Yes, we can permanently remove smoke odors using specialized thermal fogging and ozone treatments. Simply cleaning surfaces is rarely enough because smoke particles penetrate deep into porous materials like drywall and insulation. Our process involves removing the source of the odor and neutralizing the particles at a molecular level, rather than just masking the smell.
What can be salvaged after a fire?
We can often restore furniture, electronics, and personal items that have suffered smoke and soot damage. We separate items into “salvageable” and “non-salvageable” categories immediately. Salvageable items are taken to our facility for ultrasonic cleaning and deodorization, while we document non-salvageable items to help you get reimbursed by your insurance.
Can my water-damaged carpet or wood floors be saved?
It depends on the source of the water and how long it has been sitting. If the water is “clean” (Category 1) and extracted quickly, we can often dry and sanitize carpets and hardwood floors using industrial air movers and dehumidifiers. However, if the water is from a sewage backup (Category 3) or has sat for several days, materials usually must be removed and replaced for safety.
Water Damage Restoration
What should I do immediately after discovering water damage?
First, shut off the main water source if it is safe to do so, then call a professional immediately. Do not enter standing water if there is a risk of electrical shock. While waiting for our team, you can move valuable items to higher ground, but avoid using a household vacuum to remove water, as this can cause electrical shock or damage the device.
How long does the water damage restoration process take?
Standard water restoration projects typically take 3 to 5 days to dry completely. However, this timeline varies depending on the class and category of the water damage. A simple pipe burst may dry quickly, while extensive flooding affecting structural materials like hardwood or drywall may require specialized drying equipment for up to a week.
Can my water-damaged carpet or wood floors be saved?
It depends on the source of the water and how long it has been sitting. If the water is “clean” (Category 1) and extracted quickly, we can often dry and sanitize carpets and hardwood floors using industrial air movers and dehumidifiers. However, if the water is from a sewage backup (Category 3) or has sat for several days, materials usually must be removed and replaced for safety.